Free shipping on orders over $75
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Free shipping on orders over $75
Cart 0

FAQ

Shipping

General Info

Have any unanswered questions? Get in touch, we'd love to hear from you. Email info@dreamcatchergolf.com

 

Shipping to the US

All orders will ship within three business days of being placed.

Please contact our Customer Service at info@dreamcathergolf.com department if you wish to expedite your order.

International Delivery

Orders outside the US will be dispatched and can take 5-10 business days depending on where the package is being shipped (prices vary depending on country). Tracking information will be emailed to you once your order has been dispatched.

Please contact our Customer Service at info@dreamcatchergolf.com department if you wish to expedite your order.

Custom Charges

Dreamcatcher Golf Co. is not responsible for brokerage fees, import taxes or duties applied when the package enters the destination country.

Customers should consult the customs legislation of their country. Returns and exchanges are the responsibility of the recipient.
If orders are refused by customers at point of delivery or if there is a charge back to Dreamcatcher Golf Co. for return shipping or duties, the customer is financially responsible and it will be deducted from their credit.

Tracking Your Order

Once your order has been shipped an email will be sent to your email address provided with all relevant tracking information for you to track the progress of your parcel.

 

Time and Cost

For orders placed in the contiguous United States, USPS provides delivery in 1 - 5 business days. Orders shipping to Hawaii and Alaska will can be expected in 3 - 7 business days.
For all shipping & tracking inquiries, please contact Customer Service at info@dreamcatchergolf.com.

Returns & Exchanges

General Info

Making a return or exchange is easy. First email us at info@dreamcatchergolf.com to alert us of a return or exchange. Please include your order number as well as request for return or exchange and new item you would like in the event of an exchange. Ship your item(s) back to us within 60 days of receiving your order in whatever shipping method you prefer. Hang on to your tracking number. We will process all returns and exchanges within 5 days of receipt.

 

Return Instructions

DOMESTIC
Send back your returned items to the address below, please enclose a note with the reason for the return, your order number, and the items you wish to return. Items must be returned in the original packaging with all tags still attached. We will only accept returned items that are unworn/un-damaged.

Please be sure all items being sent back to Dreamcatcher Golf Co. are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

INTERNATIONAL
For orders needing to be returned or exchanged and originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Dreamcatcher Golf Co. if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

Please be sure all items being sent back to Dreamcatcher Golf Co. are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Credit will not be issued on any shipping or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer.

Dreamcatcher Golf Co.
9252 Colerain Ave #4
Cincinnati, OH 45251
United States
Monday-Friday (9 am - 5 pm EST)

Email: info@dreamcatchergolf.com

 

Exchange Instructions

DOMESTIC
Please send your item back with a note advising what you would like to exchange the returning item for. Once this is received then we shall exchange and send the replacement item out to you accordingly.
 
Please be sure all items being sent back to Dreamcatcher Golf Co. are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

 

Dreamcatcher Golf Co.
9252 Colerain Ave #4
Cincinnati, OH 45251
United States
Monday-Friday (9 am - 5 pm EST)

 

Email: info@dreamcatchergolf.com

 

INTERNATIONAL
Please contact Dreamcatcher Golf Customer Service in advance to make sure we have your new item in stock, alternatively you can place the order to guarantee the item but we will not reserve any orders.
 
For exchanges originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Dreamcatcher Golf Co. if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.
Please be sure all items being sent back to Dreamcatcher Golf Co. are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.
 
Upon receipt of the returning item, the replacement will be shipped out at a pro-rated shipping fee, which is the financial responsibility of the customer.
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